HP uses AI to transform its customer support experience
HP Inc. handles more than 600 million technical support contacts each year, and the company strives to make every single one a satisfying experience for the customer. To improve both self-service and contact center support delivery, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. Customers can now interact conversationally with the assistant to solve common problems, support staff use the Microsoft AI solution for instant access to a wealth of troubleshooting information, and the company gains deeper insights into common customer issues.
50 Percent of Emails and Texts are Misunderstood, But There's an Easy Way to Change That
Digital communication permeates every aspect of the modern workplace, from emails to texting to messaging to the chat feature in Microsoft Teams. Unfortunately, "people think others understand their messages 90 percent of the time, but the actual statistic is only 50 percent," according to Nick Morgan, author of "Can You Hear Me? How to Connect with People in a Virtual World."
How do we make sure our messages aren't misunderstood half the time? In his article, "50 Percent of Emails and Texts are Misunderstood, But There's an Easy Way to Change That," Ryan Jenkins states there's a simple solution: use emojis.
Not only is emoji acceptance in the workplace growing (61% of emoji users use them at work), but research demonstrates that the same part of the brain that processes human faces also processes emojis. "When an emoji conveys a human emotion, it can be transferred in a text. Therefore, emojis help communicators manage the emotional tone of digital messages. And emojis help recipients interpret the tone of digital message," writes Jenkins.
The modern workplace includes increased digital communication as well as increased emoji use—read this article in its entirety to understand the benefits of using emojis at work ?
Microsoft Surface for K-12 education
This eBook discusses why IT decision makers should consider Microsoft Surface to provide more engaging, more secure digital learning experiences for their educators and students. Please contact Divergent IT for more information regarding Microsoft Surface.
View: Microsoft Surface for K-12 education
Cloud rationalization: Myth busters
The "five Rs of rationalization" (Rehost, Refactor, Rearchitect, Rebuild, Replace) are a great way to frame a potential future state for any workload that's being considered as a cloud candidate. However, this labeling process should be put into the correct context before you attempt to rationalize an environment. This one-page flyer debunks three common myths around cloud rationalization labeling process.
View: Cloud rationalization: Myth busters
Cloud lessons learned
Cloud computing offers measurable benefits and solutions to real problems, including aging hardware, barriers to innovation, data center capacity constraints, and even regulatory requirements. But moving Windows Server and SQL Server workloads can be daunting. What follows are actual customer experiences that illustrate both the process of migration and its benefits. This e-book will help you learn from their experiences.
Bose Work. Conferencing, Clarified
Bose Work solutions bring the simplicity and clarity of Bose to conferencing. Bose products integrate seamlessly with existing platforms, bringing enhanced video and audio performance to popular third-party cloud services such as Microsoft Teams, Google Meet, Zoom, and more.
Read the brochure to learn more about how Bose Work solutions can help your teams feel more together and get more done.
Then contact Divergent IT to get started with Bose Work solutions.
View: Bose Work. Conferencing, Clarified
Partner Opportunity Playbook: Business Analytics and AI
This playbook highlights the various ways Microsoft Analytics and AI can help your customer's business. It briefly and visually covers the process Analytics and AI follow to produce insights and action. The playbook also lists various practical ways Analytics and AI can be applied in a business context, such as intelligent customer service.
View: Partner Opportunity Playbook: Business Analytics and AI
NSW: Assisting assistive technologies
According to the World Health Organization, more than one billion people globally are living with a disability, yet only one in ten has access to assistive technology.
Inclusion is an important topic for Microsoft; to help everyone get the most from accessibility resources, the company has created the Disability Answer Desk (DAD). It's free, 24/7 technical support from Microsoft experts trained in assistive technologies. All organizations have assistive technology needs, and for some its absolutely crucial.
View this video to learn how the New South Wales education department utilizes Microsoft Teams to address assistive technology needs for its students and staff.
6 Strategies to Boost Sales Productivity
Are your fragmented sales tools lacking the visibility you need into your prospects and customers' buying behaviors? This is the reality for the majority of organizations. In fact, according to a TOPO blog, "Sixty percent of companies lack a well-designed sales process." Fortunately, the right sales tools can help you understand and respond to buyers' demands and needs--no matter where they are in the buyer's journey.
In this eBook, you'll learn six strategies to help you leverage the right tools for your sales challenges. Specifically, you'll gain insight into how Dynamics 365 Sales Professional enables you to:
- Meet customers at any point in the journey
- Streamline engagement
- Get holistic performance insights, and more!
Share the eBook with your customers so they can start investing in the right technology to put them on the path to success!
View: 6 Strategies to Boost Sales Productivity